Delivery Information


We aim to get ship your purchase as soon as humanly possible. Sometimes we experience delays receiving goods in, resulting in a delay sending your item. Not all items are held in stock so we advise all orders may take up to 7 working days for you to receive to your BILLING ADDRESS.

If your order is urgent, please call in advance of making your order to check stock availability.

Please note that custom build all Bauer Quad Skates and subject to first come first served... we cannot prioritise one order over another.

Postage fees

Please note Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. 

Local collection from Gloucester (GL1) is now available - Mon-Fri by appointment only or Saturday 10am-4pm.

All packages are sent with DPD. Please note - there is no maximum order weight - the most you will be charged for any order is £4.99 carriage (for UK Mainland orders). Please note: We regularly monitor the performance of courier companies and value your feedback. If you have any experience with our chosen courier or would like to recommend a company you have enjoyed using, get in touch and let us know.

European Zones:

Zone A: France, Belgium, Germany, Luxembourg, Netherlands

Zone B: Andorra, Austria, Denmark, Finland, France (Corsica), Italy, Monaco, Portugal, Spain, Sweden

Zone C: Greece, Norway, Poland, Switzerland

For other destinations, please contact us for accurate pricing information.

Payment Methods

We accept Visa, MasterCard, Switch, Solo, Electron and Visa Delta as forms of payment using Natwest Tyl. We also accept cash in store. Payment and credit card details are captured and processed using Natwest 128-bit secure card processors and remain PCIDSS complaint.

To ensure your details are processed securely, always check for the https in the web address and the yellow padlock on the bottom right hand of your screen. If you prefer to pay over the phone, will process your card using a "customer not present". does not retain your personal data for marketing purposes.

If you are unsure about processing your card details, feel free to contact us to discuss our selected secure payment process.

Accepted payment methods are Barclaycard EPdq or PayPal only.

Online Security

To ensure your details are processed securely, always check for the "https" in the web address and the secure padlock on the bottom right hand of your screen. If you are unsure about processing your card details, then contact a member of our who will talk you through the secure payment process. will NEVER ask for personal details e.g. Date of Birth, Mothers Maiden Name or Pin Number. We do however check card details against Post Code, Address and other verification processes using the "3D secure" Process. This is a 128-bit secure payment system.

Accepted payment methods are: Visa, Mastercard, Paypal, Postal Order, Cash or Cheque only.

Store Opening Hours is located at Skate Factory and is available to take telephone calls, emails, and messages during the following hours. A collection may be arranged by appointment. 


Opening Hours

Monday, Wednesday, Thursday & Friday 
(In-store by appointment only)

10am - 4pm

Saturday (walk in's welcome)

10am - 4pm

Tuesday, Sunday & Bank Holidays